Client Satisfaction
It's estimated that new customer acquisition costs are as much as five times the cost of retaining an existing customer. At Prozeon, we deliver a more satisfying customer experience.

We monitor reports and manage a variety of customer service satisfaction matrices. Operationally our ongoing process calibrations and refinements ensure a more reliable quality service experience.
Quality
We believe that Quality is to be better than the best; it is the enhancement of the inner self, which leads to the highest possible growth. The mission of the Quality Assurance (QA) team is to enhance and extend current quality practices, and to educate by sharing its learnings and perceptions.

The role of the Quality Assurance (QA) team is to provide assistance and give ongoing feedback to the associate regarding their individual performance while processing calls. Feedback includes appreciation on strong areas of performance as well as guidance to improve areas of concern. This is all possible with 100% call recording facility.
Customer Loyalty
Post-sales customer management is an integral element for maintaining long-term market competitiveness and realizing customer lifetime profitability objectives.

We provide customer retention or loyalty program support for several of our clients. Our Customer Service Representatives (CSR) are trained in each client’s entire product line and briefed on cross-selling opportunities based on up-to-date transaction analytics. Our CSRs then conduct outreach programs that are designed to connect with existing customers to ensure their satisfaction as well as repeat purchases.